Call us: 01865 900927 • Email us: [email protected]
WHAT TO DO IF YOU HAVE A COMPLAINT
If we’ve assisted you with a mortgage, we hope that you’ve found the advice you received helpful. However, we want to make it as simple as possible to let us know if something has gone wrong. You can find our complaints procedure below.
RELIABLE ADVICE ON MORTGAGES AND INSURANCES
AR Mortgage Services is an Appointed Representative of Stonebridge Mortgage Solutions Ltd which is authorised and regulated by the Financial Conduct Authority
We are committed to providing a professional service to all our customers. If you are unhappy then we want to hear about it so we can try to put things right. You can submit a complaint to Stonebridge Mortgage Solutions Ltd directly using the following contact details:
· Write to: Stonebridge Mortgage Soultions Ltd Suite 7&9 Regency House Miles Gray Road Basildon Essex SS14 3FR
· Telephone: 0345 646 5505
· Email: [email protected]
You can also complain via their website: https://www.stonebridgegroup.co.uk
THE FINANCIAL OMBUDSMAN SERVICE
If, following PRIMIS’ investigation, you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service (FOS).
It is a service free of charge to consumers and you may refer the matter to the FOS within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
Telephone: 0800 023 4567
Email: [email protected]
You can also visit their website and refer complaints to them online by visiting: https://www.financial-ombudsman.org.uk/
Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers. If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.
GET IN TOUCH
If you require any further information about our financial advice, or what to do if you need to raise a concern, contact AR Mortgage Services in Old Botley, Oxford today.
01865 900927
[email protected]
COMPANY
CUSTOMER CARE
LEGAL
LEGAL
YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBTS SECURED ON IT.
Calls may be recorded for training and quality purposes.
AR Mortgage Services undertakes credit broking and is not a lender. We offer an unrestricted range of first charge mortgages, but do not offer second charge lending or bridging finance.
AR Mortgage Services is a trading style of Alistair Redhouse Mortgage Services Ltd, which is an Appointed Representative of Stonebridge Mortgage Solutions Ltd. which is authorised and regulated by the Financial Conduct Authority. We are entered on the Financial Services Register.
We are registered in England and Wales under company number 16988991. Our registered office is at The Old Police House, Old Botley, Botley Road, Oxford, OX2 0JW.
Fee statement: There may be a fee for arranging a mortgage and the precise amount will depend on your circumstances. This will typically be £335 and is payable once an application has been submitted and will be agreed with you prior to advice being given.
Insurance Disclaimer: As with all insurance policies, conditions and exclusions will apply. The cost of insurance depends on several factors, such as your age, occupation, and location.